Senior Program Manager, Asylum Reception and Case Management

2 weeks ago
United States of America
5-9 years
Program/Project Management

Job Description

Job Overview:

Beginning in January 2024, the IRC will provide transitional case management services to asylum seekers in New York City under a contract with New York City’s Health & Hospitals (H+H). In 2022, in response to an increase in asylum seekers arriving in New York after having recently arrived via the southern US border, H+H launched several Humanitarian Emergency Response and Relief Centers (HERRCs) to provide humanitarian reception and supportive services to asylum seekers while they stabilize and organize plans to reach their final destination.

The IRC believes that coordinated, client-centered humanitarian reception can serve as a gateway to a safe and dignified asylum system in the US. With this new program, IRC staff will work with families in HERRC facilities to identify strategies to remove barriers to stability, facilitate safe connections to US ties and communities, and provide basic information on the immigration process to ensure they understand their rights and have access to available legal services in the community, provide referrals to legal and social services in final destinations, and provide more intensive case management for families and individuals with heightened needs. We will leverage our strong infrastructure and technical and emergency expertise to ramp up transitional case management capacity while coordinating closely with agencies providing legal and social services to asylum seekers in New York City (the City).

The IRC will also implement an innovative model to support asylum seekers interested in relocating by leveraging its proven and award-winning virtual case management model and infrastructure. Through this model, trained case managers will provide virtual navigation of resources and information for asylum seekers interested and willing to relocate outside of the City. These virtual services will include cash assistance, guidance on navigating the new community of resettlement, and ongoing virtual case management, including referrals to legal service providers and community-based organizations for up to five months post-resettlement. This virtual case management model endeavors to empower asylum-seekers who wish to resettle outside of the City but lack the resources, information, and support network needed to make the move.


The Senior Program Manager brings an understanding of the lived experiences of asylum seekers, including their migratory journey, the barriers they face accessing protection and services, and the duality of migrant agency and structural vulnerability to a critical role that will provide individualized case management services to asylum seekers with a focus on supporting exit from the HERRCs with stability and dignity.

The position will launch and oversee case management services that support asylum seekers facing individualized challenges in achieving their goals, achieving stability, and longer-term resettlement while providing information and resources related to the asylum/ immigration court process. They will coordinate service delivery closely with onsite vendors and local partners and train and manage a multi-site, multi-shift team whose work will inform the development of a humanitarian reception system for asylum seekers in New York City that is data-driven, protection-centered, and responsive to client needs and interests.

Major Responsibilities

Program Delivery

  • Lead the day-to-day case management and immigration system information provision activities for individuals and families at HERRC sites, including supervision of Casework Supervisors and Caseworkers.
  • Collaborate closely with the IRC technical and operational units to deliver programs aligned with IRC’s working methods.
  • In collaboration with stakeholders, maintain a comprehensive list of resources and referral options to support the complex needs of asylum seekers.

Service Coordination

  • Act as primary point of contact for on-site partners, including H+H and other service providers.
  • Ensure close and effective collaboration with IRC New York’s local programs serving asylum seekers.

Leadership and Staff Management

  • Lead a team in accordance with IRC’s People Manager Standards. Train and provide leadership to staff in all aspects of program responsibilities.
  • In coordination with colleagues, develop, train, and support adherence to standard operating procedures (SOPs) in line with best practices and IRC policies and procedures to ensure successful program delivery and a safe, supportive environment for clients, staff, and volunteers.

Contractual Compliance

  • Support the Deputy Director in managing City Contract and developing policies and systems for effective management and timely reporting, including invoicing.
  • Ensure utilization of the H+H data management system and program data is protected, monitored for ongoing quality and improvement, and used to support opportunities to improve reception services for asylum seekers and ongoing donor reporting as applicable.
  • Other related duties as assigned.

Job Requirements:

Work Experience:

  • Five or more years of related professional experience, preferably with a non-profit or social service organization.
  • Minimum of three years of program management and supervisory experience, including program oversight, review and monitoring of cases, and compliance with contractual obligations.


  • Undergraduate degree; graduate degree preferred, ideally in a social work, migration studies, or related field of study.

Demonstrated Skills and Proficiencies:

  • Demonstrated understanding of the U.S. immigration system and stakeholders, particularly the U.S. asylum system; awareness of and dedication to the rights and realities of immigrant communities in the U.S., including through lived experience.
  • Strong relationship-building, diplomacy, and networking skills; effectively building internal and external relationships.
  • Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
  • Demonstrated success working and communicating effectively in a multicultural environment.
  • Self-starter with excellent problem-solving skills combined with a proven track record to prioritize duties and manage time effectively.
  • Strong cross-cultural understanding and excellent communication skills, both written and verbal.
  • Attention to detail and accuracy in work product.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools.

Language Skills:

  • Fluency in written and spoken English.
  • Bilingual ability is preferred in Spanish, French, Portuguese, Mandarin, Russian, Arabic, Turkish, Dari, Georgian, or other New York City refugee/immigrant languages.

Working Environment:

  • Daily on-site presence across the shelters and where IRC is operating.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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