Customer Service Executive

Job Description

Job Title: Customer Service Executive
Company: Altruist Technologies Pvt. Ltd.
Process: OneAssist – Inbound Customer Service
Location: Ghansoli MBP, Near MTNL Office, Mahape, Navi Mumbai – 400710
Work Type: Onsite (Work from Office)
Industry: BPO
Job Type: Full-Time
Shift Timing: Rotational Day Shifts

• 08:00 AM – 05:00 PM
   
• 09:00 AM – 06:00 PM
   
• 10:00 AM – 07:00 PM
   
• 11:00 AM – 08:00 PM
  Interview Mode: Face-to-Face
  Interview Time: 11:00 AM – 05:00 PM
  Work Days: Monday to Saturday
  Weekly Off: Rotational
   

Job Description:

Altruist Technologies Pvt. Ltd. is hiring Customer Service Executives for an inbound process under OneAssist. The role involves resolving customer queries and providing support over calls in a professional manner.

Key Responsibilities:

• Handle inbound calls from customers and resolve queries efficiently.
   
• Ensure customer satisfaction through effective communication.
   
• Maintain call records and adhere to process compliance.
   

Eligibility Criteria:

• Education: Minimum 12th Pass or Graduate.
   
• Experience: Freshers and candidates with a minimum of 6 months BPO experience are welcome.
   
• Age Limit: 18 to 34 years.
   
• Gender: Male & Female candidates eligible.
   
• Communication Skills:
   
  • Non-lingual (Good English): ₹16,000 in-hand
     
  • Linguistic Candidates (Regional Language): ₹18,000 in-hand
     

Compensation & Benefits:

• Salary: ₹16,000 – ₹18,000 (based on language proficiency)
   
• Incentives: Performance-based incentives available