Customer Service

Job Description

Job Title: Customer Service Executive (Full-Time / Part-Time)
Company: One Point One Solutions
Process: SBI Renewal / JFL (Domino’s) / Gynoveda (Inbound Process)
Location: C/42, Pawane Village Rd, TTC Industrial Area, MIDC, Turbhe, Navi Mumbai – 400705
Work Type: Onsite (Work from Office)
Industry: BPO
Job Type: Full-Time / Part-Time
Shift Timing:

• Rotational / Day Shifts:
   
  • 9:30 AM – 6:30 PM
     
  • 11:00 AM – 11:00 PM (Any 9 hours rotational)
     
  • 9:00 AM – 9:00 PM (Any 9 hours rotational)
    Work Days: Monday to Saturday
    Weekly Off: 1 Rotational Off
    Interview Mode: Face-to-Face
    Interview Time: 10:00 AM – 05:00 PM
     

Job Description:

One Point One Solutions is hiring Customer Service Executives for inbound processes across banking, QSR, and wellness segments. The role involves handling customer inquiries, renewals, and support in regional or English languages.

Key Responsibilities:

• Attend inbound customer calls and resolve queries efficiently.
   
• Maintain professional communication and ensure high customer satisfaction.
   
• Record details and follow standard operating procedures.
   

Eligibility Criteria:

• Education: Minimum 12th Pass or Graduate.
   
• Experience: Fresher / Minimum 6 months BPO experience.
   
• Age Limit: 18 to 35 years.
   
• Gender: Male & Female candidates eligible.
   
• Language Requirement:
   
  • Average to good English communication
     
  • OR good communication in Tamil, Telugu, Kannada, Kokani, or Gujarati
     

Compensation & Benefits:

• Salary: ₹7,000 – ₹21,000 (based on shift & language)
   
• Transportation: Pick-up & drop facility from Koparkhairane Station to Office and back