Relationship Manager

Job Description

Job Title: Relationship Manager
Company: Eureka Outsourcing Solutions (EOS) – Aditya Birla Process
Location: Majiwada, Thane, Maharashtra 400607
Job Type: Full-Time | Work from Office
Industry: BPO (BFSI Process)

Job Description:

Eureka Outsourcing Solutions is hiring Relationship Managers for their Aditya Birla BFSI process. This role involves managing customer relationships through inbound/outbound calls, focusing on sales or service within the BFSI sector.

Key Responsibilities:

• Handle inbound and outbound customer interactions professionally
   
• Promote and cross-sell financial products and services (insurance, mutual funds, NBFCs, etc.)
   
• Address customer queries and resolve concerns promptly
   
• Maintain quality communication and adhere to call center standards
   

Eligibility Criteria:

• Education: 12th Pass / Graduate
   
• Experience: Minimum 2 years of call center experience in the BFSI sector (NBFCs, banks, insurance, mutual funds)
   
• Gender Preference: Female
   
• Communication: Must have English Versant 6 level (good communication skills mandatory)
   

Job Details:

• Shift Timing: Day Shift | 9:30 AM to 6:30 PM
   
• Working Days: Monday to Saturday
   
• Weekly Off: 1 rotational off
   
• Salary: As per last drawn (Open Bracket)
   
• Interview Mode: Face-to-Face